Dont. He went on to detail his gripes about the companys customer service, based on what he said was a delayed shipment of plants hed ordered. Resler apparently realizing hed left out an s in his original post later followed up with this amendment : to clarify: Pet Warehouse OK, Pets Warehouse NOT. In classic Net slambook fashion, other members of the list responded to Reslers messages by sharing their own experiences with Pets Warehouse. One post on May 22, 2001, as recorded in court documents, quotes Sean Carney of Weslaco, Texas, sloganeering: Remember petSWEARhouse, buy their plants and youll be swearing! Hyperbolic, unfiltered group gripes about corporations (or anything else) are the sort of thing the Net facilitates. In fact, entire companies have been started based on the premise that if customers with similar interests can speak freely to each other about companies and their products, both consumers and businesses will benefit. But Robert Novak, the owner of the Pets Warehouse trademark, which is used both by an actual pet store in Long Island, N.Y., and by the e-commerce site PetsWarehouse.com, did not appreciate the public criticism. We dont like our company name being disparaged or libeled. Who would? If somebody said you were a pedophile, I dont think that youd say thats OK, Novak said in an interview. We dont appreciate being called dishonest. In his court filing, Novak attests that he tried to respond to the posts hed been a subscriber to the list for a number of years but APD maliciously blocked the e-mails sent to the mail list by the plaintiff thus not afford [sic] him an opportunity to defend himself. Mark Rosenstein, the owner and founder of Active Windows Productions, the company that hosts the list and its archives, says that Novaks responses bounced only because they contained files with attachments, not because of who they were from or what they said. But Novak was not satisfied by technical explanations. On May 30, 2001, he filed a suit disputing the complaints about bad customer service on the APD list, alleging libel and defamation and seeking $1 million in damages.
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